Return policy

We offer a 30-day return and exchange policy. You may request a return or exchange within 30 days after receiving your order.

Return Eligibility

To be eligible for a return, the item must be unused, unworn, unwashed, undamaged, and in its original packaging with all tags and accessories included.

Items that cannot be returned include:
- Items that have been worn, washed, altered, or damaged
- Items without original packaging or tags
- Final sale items, gift cards, or customized items
- Items returned without contacting us first

How to Request a Return

To request a return or exchange, please contact us at:

help@xmsy-aftersales.info

Please include:
- Your order number
- The email address used for the order
- Photos of the item if there is a quality issue
- The reason for return or exchange

Return Shipping

If the return is caused by our mistake, such as a wrong item, defective item, or damaged item, we will provide a suitable solution after reviewing your request.

If the return is due to personal reasons, such as ordering the wrong size, changing your mind, or no longer needing the item, the customer may be responsible for return shipping costs.

Refunds

After we receive and inspect the returned item, we will notify you whether the refund is approved. If approved, the refund will be issued to the original payment method.

Please note that payment providers and banks may take additional time to process and post the refund.

Exchanges

If you need a different size or color, please contact us first. Exchanges depend on product availability.